We Build Customized Teams For Modern Businesses. From Recruitment To Training To Ongoing Success, Everything Is Customized To You And Your Business.
We’ve Been Called A Secret Weapon For Startups, Using Our Teams To Reduce Costs And Boost Customer Experience, Resulting In Higher Scalability.
Our Offerings
Customer Support
Dedicated agents to provide a concierge level of service to your customers via phone, chat, email, in-app, and social media support.
Multilingual Support
Dedicated agents to provide support in over 20 different languages for our customers around the globe.
Technical support
Dedicated agents with a variety of tech backgrounds, trained to handle the most technical of issues, with a concierge level of service.
Customer Success
Dedicated Customer Success Managers to maintain healthy relationships, fight churn, improve NPS, and upsell!
WHAT YOU GET:
A Custom Recruited Customer Support Team, 100% Dedicated To Your Business. Our Agents Are An Extension Of Your Team
How It Works
ASSESSMENT 01
The first step is to have a conversation to discuss your needs and determine the best course of action
ONBOARDINg 02
You are assigned an onboarding manager who will help to build your team using a detailed project management approach from roadmapping, to recruiting, processes, training and launch!
SOURCING 03
Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.
TRAINING 04
Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.
PRODUCTION 05
Once training certification is complete, your team members are 100% dedicated to you. They are assigned a manager to help ensure work is being done correctly. We begin to measure against KPIs and goals.
CONTINUOUS IMPROVEMENT 06
A CSM is assigned to you to ensure that your expectations are met. They will help to continuously improve, as well as project manage your work and team members.
GROWTH 07
Level up production, increase efficiency, improve the bottom line, grow your team!
Types Of Support
Voice
Chat
Video Chat
Messaging
SMS
In-app
Social Media
Why Us?
Founded
November
Client Served
150+
Tasks Handled
Tens of Millions
Who We Work With?
